Refund policy

SmileCart Return & Exchange Policy

Eligibility for Returns

Items may be returned within 7 days of delivery.

Products must be unused, unopened, and in their original packaging with no damage.

A valid proof of purchase (invoice or receipt) is required.

◉ Non-Returnable Items – Hygiene & Safety Notice

For health and safety reasons, certain oral hygiene products cannot be returned or exchanged once purchased. These include, but are not limited to:

-  Toothbrushes (manual & electric)

-  Interdental brushes, floss

-  Manual brushes

-  Tongue cleaners

-  Mouth guards, aligner and denture care products

-  Mouthwash

-  Toothpaste, Teeth whitening product

Unfortunately, once these items have been sold, we are not able to accept returns, even if unopened, due to strict hygiene regulations.

◉ Damaged or Incorrect Items

If you receive a product that is defective, damaged, or incorrect, please notify us within 48 hours of delivery.

We will arrange for a replacement or refund at no additional cost.

◉ Refunds

Approved refunds will be processed to the original payment method within 7–10 business days.

Shipping and handling fees are non-refundable unless the return is due to our error.

◉ Exchanges

Exchanges are only possible for defective or damaged products.

We do not offer product-for-product exchanges for non-defective items.

◉ How to Start a Return

To initiate a return, please contact our customer service team at: return@smilecart.ae

Our team at  SmileCart.ae®️will guide you through the return process and provide the necessary instructions.