You can cancel or change your order before it has been shipped by contacting customer service. [support@smilecart.ae]

Once the order is dispatched it can no longer be changed or cancelled.

We want you to love every SmileCart purchase!

If you however receive a damaged or incorrect item, please contact us within 48 hours of delivery. Returns are accepted within 7days if the product is unopened, unused and in its in original packaging with the original receipt.*

To start a return, email us at

[support@smilecart.ae] with your order number and a short description of issue.

Once your order is shipped, you'll receive an email or SMS with your tracking details.

you can also log in to your smilecart account and click "my orders" to check the latest status anytime.

Currently, we operate online only, which allows us to keep prices competitive. However all products are stored and shipped from our UAE-based warehouse.

. Dubai & Abu Dhabi : 1-2 working days

. Other Emirates : 2-3 working days

You can reach our friendly support team through:

Email: support@smilecart.ae

Live chat: available daily on our website from 9AM-5 PM(UAE time)

Instagram:@smilecartae

Absolutely! We only source authentic, dentist recommended oral care products directly from trusted suppliers with authorized and reputable manufacturers. Every product complies with UAE health and safety regulations.

SmileCart stands by its promise of "Trusted care for Every Smile."

Absolutely! We cater to both retail customers looking for personal dental care products and professionals or clinics seeking bulk or specialized items. For clinic or bulk orders, please contact us for special pricing.

Yes! We regularly run special offers, bundle deals and seasonal discounts. You can subscribe to our newsletter or follow us on social media to stay updated.

Currently, we deliver within the United Arab Emirates only.

We however are working on expanding our services to GCC countries soon. Stay tuned by subscribing to our newsletter for updates!

◉ Credit and Debit Cards (Visa, MasterCard)

◉ Apple pay and Google pay

◉ Installment options with Tabby and Tamara

We don't accept cash on delivery.

All transactions are encrypted and 100% secure.

We offer free delivery across the UAE for all orders over AED95.

For orders below AED 95, delivery fee of AED25 will be applied at check out.